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West Oak Surgery

The doctors and staff at West Oak Surgery Mapperley are proud to offer the highest standard of patient-centred healthcare.  

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

 Flu clinics book now

The practice will be offering two Saturday FLU clinics from 8am to 12 noon for patients:

Saturday 7th October

Saturday 14th October

For both adults and children who are eligible

Data Sharing Information Sharing

From time to time it is helpful for us to be able to share information about your health and care requirements with other health organisations that are responsible for some of your health care.  Across Nottinghamshire the Clinical Commissioning Group are introducing a new system called MIG (Medical Interoperability Gateway) which will enable us to share relevant medical information, on a view only basis, with clinicians in other healthcare organisations who are involved with your care; for example the NEMS Out of Hours team and local A&E departments.

Sharing of information in this way is designed to ensure that the healthcare professional looking after you has the most relevant information to enable them to provide you with the most appropriate care.  The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

Whenever a clinician from another healthcare organisation wishes to view your record they will always seek your permission before doing so; if you say “NO” they will not be able to see any information.  We have automatically set up the sharing facility to allow your information to be shared.  However, if you do not wish us to share your information in this way please let us know and we will ensure that your information is not shared.

West Oak Privacy Policy

Changes to over the counter medications on prescription for minor illnesses

From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.


This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).


These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.


Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.


Please note that:

  • There are no plans to limit OTC medicines for people with long-term conditions
  • GPs will be able to prescribe in circumstances of clinical need
  • If symptoms persist, please book a GP appointment


There are lots of benefits to self care:

Expert advice to support you

Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.


Save yourself time

There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.


Save your GP time

Choosing to self care can free up more GP time so they can spend more time with patients with more

complex conditions.


Save the NHS money

In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.


Download the leaflet

For more information go to the Nottingham North and East CCG website



Over the last few months, there has been a considerable increase in the demand for appointments. The surgery will be using reception triage which is a system used to assess urgency of cases and to place patients the appropriate care pathways ensuring the patient is directed to the most appropriate resource.

When you telephone to book an appointment to see the GP, the receptionist will ask you a few simple and non intrusive questions.

  • To help make you the correct appointment, I need to know a brief outline of the problem

This is because reception has a number of alterative types of appointments available to offer you. These will include:

  • A routine appointment bookable up to 8 weeks in advance

  • Same day appointments released on the day

  • Urgent appointments available on the day

  • An appointment with the Nurse or Healthcare Assistant

  • A telephone consultation with the GP

  • A telephone consultation with the Nurse

  • Leaving a message for the relevant person to deal with your problem or query

  • Signposting you to another appropriate service such as Pharmacy First.

CQC Inspection and report

The practice was inspected by the CQC on the 10th October 2016 and the report has now been published on the CQC website. A copy is available on the below link and also in the practice reception. The practice was rated Good overall and in all areas for providing services that are safe, effective,caring, reponsive and well -led.

West Oak CQC report

West Oak Action Plan


FLU 2016

Flu clinics for over 18s are now booking and commence from Monday 19th September, please contact reception to book your appointment. Flus for under 18 will be available in October.

We recommend you have your Flu injection as early as possible to give you the best protection.

You are eligible if you are:


Aged 65 years and over

A carer

Have a long term condition such as diabetes, Asthma, COPD, Heart disease, a reduced immune system

For more information visit or NHS Choices

Test Results

Please note the following in connection with a test result:


  • If the GP or Practice Nurse has asked you to make a follow-up appointment it is NOT necessary for you to enquire about a test result on the telephone. Please allow 10 days.

  • If you do not have a follow-up appointment then please telephone reception 10 days after the test to ensure that a result has been received and seen by the GP.


  • Alternatively, the GP may have given you specific instructions.


Please telephone after 11 am for a test result


Reception staff are not clinically trained and cannot give you specific details about the result – please do not ask them. They will tell you if the result was normal, if you need to make a further appointment with the GP or if a prescription has been issued.

Telephone problems.

The telephone problem looks now to have been fixed. We have 2 lines for use when phoning the surgery, 0115 9525320, and 0115 9525321. If there is a delay in answering it will be because reception staff are busy with another call or dealing with people at reception desk.

Newsletter July 2016

There is a paper copy of the latest newsletter you can pick up in the waiting room at the surgery. Otherwise you can read it using the link below.

West Oak surgery Newsletter

Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
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