319 Westdale LaneMapperleyNottingham, NG3 6EWTel: 0115 9525320
Over the last few months, there has been a considerable increase in the demand for appointments. The surgery will be using reception triage which is a system used to assess urgency of cases and to place patients the appropriate care pathways ensuring the patient is directed to the most appropriate resource.
When you telephone to book an appointment to see the GP, the receptionist will ask you a few simple and non intrusive questions.
The practice offers appointment times throughout the day Monday to Friday, ranging over the course of the week from 9.00am to 5.50pm.
We have allocated times each morning for ‘urgent’ appointments and telephone consultations – please telephone as early as possible in the day if you consider that you need to be seen or wish to speak to a doctor that day. Wherever possible a telephone consultation will be with the doctor or your choice but an 'urgent' appointment (ie one that cannot wait) will be with the next available doctor.
15 minute appointments are available, as detailed below:
You can speak to the Practice Nurse on the telephone. Please leave your name and contact number and Cathy or Clare will phone you at the end of her morning surgery.
Appointments for BP & Well Person Checks are available: Mon - Thurs 8.00-11.30am & Wed afternoon 3-6pm.
All appointments are generally bookable up to 3 months in advance.
If possible please try to telephone reception before 11:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
The Practice is accredited by the East Midlands Healthcare Workforce Deanery for the training of General Practice Specialty Registrars.
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