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Latest News

 Flu clinics book now

The practice will be offering two Saturday FLU clinics from 8am to 12 noon for patients: Please call to book or drop in between 8.00 and 12 noon

Saturday 14th October

For both adults and children who are eligible

Practice staffing update August 2017

Dr Manas Karpha is the senior partner and he is joined by the following clinical team:

Dr Sarah Adams –Partner

Dr Sangeetha Rajadorai – GP Locum until Mid September

Dr Elizabeth Roberts - Salaried GP from end of September 2017

The GP team is supported by:

Practice Nurses Cathy and Clare, HCA Elaine

We are also recruiting for an Advanced Nurse Practitioner

New Clinical System

The practice is currently installing a new electronic patient record system called SystmOne

 

The new system will bring substantial benefits for both patients and staff.

 

We thank you for your patience during this time of transition

 

There will be the following disruptions to services during the transition period

 

From the 7th June to the 19th June 2017

 

There will be no Electronic Prescriptions Service

 

There will be no online services for ordering prescriptions or appointments.

 

If you are registered for online services you will need to collect a new user name and password after the 19th June 2017

 

 

 

PRESCRIPTION COLLECTION TIMES

 

PRESCRIPTIONS ARE USUALLY READY FOR COLLECTION 2 WORKING DAYS AFTER YOUR REQUEST. HOWEVER THERE ARE OCCASIONS WHEN THIS WILL NOT BE POSSIBLE i.e. IF YOUR MEDICATION NEEDS TO BE REVIEWED BY THE DOCTOR.

 

WHEREVER POSSIBLE IT WILL BENEFIT BOTH YOU AND US IF PRESCRIPTIONS COULD BE COLLECTED AFTER 2PM

 

 

 

PLEASE FOLLOW THE TABLE BELOW

 

 

Day ordered:         MONDAY

Please collect after 2pm

WEDNESDAY

Day ordered:      TUESDAY

Please collect 2pm

THURSDAY

Day ordered: WEDNESDAY

Please collect after 2pm

FRIDAY

Day ordered:     THURSDAY

Please collect after 2pm

MONDAY

Day ordered:           FRIDAY

Please collect after 2pm

TUESDAY

 

 

Prescriptions

Patient information Leaflet.

It is Practice policy to have a Repeat Prescribing Policy that adheres to The GMC guidance on Good Practice in Prescribing and Managing Medicines and Devices (2013) states that before signing a repeat prescription you must be satisfied that it is safe and appropriate to do so and that secure procedures are in place to ensure that:

The right patient is issued with the correct prescription

The correct dose is prescribed, particularly for patients whose dose varies during the course of treatment

The patient’s condition is monitored, taking account of medicine usage and effects

Patients who need further examination or assessment are reviewed by an appropriate healthcare professional

Any changes to the patient’s medicines are critically reviewed and quickly incorporated into their record.

It is important that patients understand the importance of regular reviews and know what they should do if they suffer side effects or adverse reactions, or stop taking the medicines before the agreed review date.

The receptionists are not able to change any medications

GMC guidance states that arrangements for issuing repeat prescriptions should include suitable provision for monitoring each patient’s condition, and for ensuring that patients who need a further examination or assessment do not receive repeat prescriptions without being seen by a doctor. This is particularly important in the case of medicines with potentially serious side effects.

To comply with the above processes and patient safety repeat prescriptions take 48 hours to be issued. If your request is not on repeat it may take longer or the GP may need to see of discuss with you.

If your request is for medication that has not been issued for over 6 months you may need to see or discuss with the GP

 

Urgent Prescriptions

If you need a prescription urgently the receptionist will pass to the GP at the end of surgery. It is practice policy not to interrupt a GP during surgery for prescription requests. The GP will review the requests after surgery. We cannot guarantee a time for these requests to be processed and recommend you contact the practice between 4pm and 6pm to see if it has been actioned.

If your medication has been changed by the hospital or community please let us know so we can check your repeat medications as sometimes we may not have received changes before your prescription is next due.  

If you sign up for online services you can check your repeat medications and order online

Flu Clinics 2017

The Surgery is now taking final bookings for annual flu jabs. The surgery has a limited supply lefts so please contact reception to book if you haven’t been vaccinated yet.

Winter Pressures 2017

GP workload has grown hugely, both in volume and complexity. The research sample shows a 15 per cent overall increase in contacts, a 13 per cent increase in face-to-face contacts and a 63 per cent increase in telephone contacts. The increase in workload has not been matched by a transfer in the proportion of funding or staff.

For January and February 2017 the Practice has been able to secure additional funding for an extra 60 appointments per week, these appointments under the funding criteria must be appointments that are released on the day. The Practice has also secured additional funding to provide more Nurse Triage appointments.

 

Patient Confidentiality and Consent

 

If you want to nominate a family member or friend to discuss your health conditions with the Practice or obtain results on your behalf, please ask at reception for a patient consent form. Please be aware that patient information can not be shared for anyone aged 16 and over without written patient consent.

Prescription of over the counter medicines

The NHS is facing severe financial challenges, which means we have to review all the services we deliver.

The Big Health Debate is an engagement campaign to ask patients what they think is important and ensure the patients' voices are heard as we plan services for the future.

 
As part of this debate, the South Nottinghamshire NHS, covering Rushcliffe, Nottingham North and East and Nottingham West need to prioritise how they spend their prescribing budgets.

Some facts and figures
  1. Last year, the NHS in the South Nottinghamshire area, spent over £880,000 a year on prescriptions for paracetamol and ibuprofen. £880,000 could pay for (approx):
    • 112 hip replacements OR
    • 19733 GP appointments OR
    • 25371 hours of community nursing
  2. Nationally, seven million GP consultations every year are for minor ailments that could be self-treated at home. This takes, on average, one hour per day of GP’s time and costs the NHS £2 billion per year.
  3. Paracetamol can cost as little as 20p per packet in some supermarkets - paracetamol on prescription costs the NHS a minimum of FIVE times as much as average supermarket costs. 
Therefore, we are proposing to limit prescriptions for minor ailments.
 
Minor ailments are those which can be treated with self care and over the counter medicines (over the counter medicines are medicines you can buy in a supermarket, shop or pharmacy). 

We'd like to know what impact this proposal might have for local patients so we are running engagement activity to seek your views -  this will run until Friday 3 February 2017.  Please fill in this survey and tell us what you think.

Thanks for your time.

https://www.surveymonkey.com/r/OTC-meds

Order your prescriptions in time for Christmas. Order by Wednesday 21st December 2016 for Christmas and by Wednesday 28th December 2016 for New Year

Christmas and New Year opening Times

The Practice will close at 18.30pm on Friday 23rd December 2016 and reopen at 7.45am ( 8am for the phone lines )on Wednesday 28th December 2016.

For New Year the practice will close on Friday 30th December at 18.30pm and reopen at 7.45am ( 8am for the phone lines ) on Tuesday 3rd January 2017

Appointments

Over the last few months, there has been a considerable increase in the demand for appointments. The surgery will be using reception triage which is a system used to assess urgency of cases and to place patients the appropriate care pathways ensuring the patient is directed to the most appropriate resource.

When you telephone to book an appointment to see the GP, the receptionist will ask you a few simple and non intrusive questions.

  • To help make you the correct appointment, I need to know a brief outline of the problem

This is because reception has a number of alterative types of appointments available to offer you. These will include:

  • A routine appointment bookable up to 8 weeks in advance
  • Same day appointments released on the day
  • Urgent appointments available on the day
  • An appointment with the Nurse or Healthcare Assistant
  • A telephone consultation with the GP
  • A telephone consultation with the Nurse
  • Leaving a message for the relevant person to deal with your problem or query
  • Signposting you to another appropriate service such as Pharmacy First.

Children's flu immunisations are now available for under 18's. Please call reception to book

Practice staffing update

Dr Graham Cox retired as an active partner in September 2016. He is continuing in an advisory role until a new Practice Partner is recruited in the New Year.

Dr Manas Karpha is the senior partner and he is joined by the following clinical team:

Dr Sarah Adams –Salaried GP

Dr Alice Wong – GP Locum

Dr Sangeetha Rajadorai – GP Locum

Patient Participation Group

West Oak Surgery would like to extend an invitation to any patient who would like to get involved in our patient participation group. We have regular meetings but also understand that sometimes it can be difficult to attend a meeting and therefore we would like to support a ‘virtual’ group contacted by email as well.

The patient participation groups discuss:

  • Changes in the practice
  • Patient surveys and help us to write them
  • Complaints and compliments
  • New services for the practice and in the locality
  • Inspection results
  • How things are working in the surgery from a patient’s perspective

Please join us and learn about how the surgery works and help us to improve services for you.

Friends and Family Test. Comments and Suggestions.

Please take some time to do our Friends and Family Test or review the latest results.

Month

Would you recommend the surgery to your friends and family? Extremely likely or likely?

January 2016

98%

February 2016

99%

March 2016

98%

April 2016

98%

 May 2016

100%

We had lots of lovely comments about the surgery and the staff. Thank you.

In response to comments:

You said

We did

That you had problems with getting through to reception on the ‘phone at times.

We have had problems with the telephone supplier and are urging them to fix a problem with one of our lines. We have added details of our second line to the website ‘news’ to help. If your call is not urgent for the day please try and ring later so urgent calls can get through early.

Sometimes there you have to wait in surgery to see the doctor.

We apologise for any long waits. Sometimes there are emergencies in surgery or a patient needs longer than the appointment time. Obviously we can’t predict this and so sometimes there can be a wait. If you feel you can’t wait please ask the receptionist to rearrange your appointment.

 On-line booking of appointments / Order repeat medication / View your medical record

Did you know you can book appointments with the GP, order repeat medication and view your medical record on-line?  Please ask at reception for your login details and password to take advantage of this convenient alternative.

Health News from the BBC and the NHS

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