Please note: AT THE DOCTORS REQUEST - Reception staff are NOT allowed to take prescription requests over the telephone. Please bring your request into the surgery in writing and allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. There is a box for these just inside the main door or you can use the post box (to the left of the main door) when we are closed.
Alternatively you can request your medication via online services, or speak to your local pharmacy and ask them to request your medication from us on your behalf.
HOSPITAL PRESCRIPTIONS AND PRESCRIPTIONS ISSUED BY A PRIVATE HOSPITAL / CONSULTANT
Please note that with immediate effect we are not able to transfer hospital prescriptions or scripts from private consultants, onto NHS prescriptions to be issued from the surgery. If you have been given a prescription by the hospital it is important that you wait and collect this from the hospital pharmacy. Please do not bring to the surgery for us to issue here. This is due to the fact that some items are only available for issue by the hospital and not available in general practice. Also if the paper is handwritten it is not always easy to interpret what is being prescribed and errors can be made. Again if you have an appointment to see a consultant privately - we cannot convert the script to an NHS prescription, should they issue one. Please take the private prescription directly to your pharmacy.
ORDERING REPEAT ITEMS ON LINE
Visit our website www.westoaksurgery.co.uk (and click on the 'online services' tab).
Access to this facility is strictly at the discretion of the Practice and can be denied or withdrawn by us at any time.
Your online request should be automatically acknowledged but you still need to allow 48 hours for collection.
The facility is for straight forward authorised ‘repeat’ items only – these items will appear on screen in the website once you have logged on. Any other requests e.g. in the message box will not be issued.
Non–repeat items . - If it is an item that you have regularly then the Doctor may issue it - please free type in the message box if ordering online. Please be aware that the Doctor may not issue - contact the surgery to check before collection
Password Security - We do not know your password and it is your responsibility to prevent access by others into your prescribing record. If you lose your password we can deny access to your record and issue another enrolment form. Under these circumstances you should speak to reception in the first instance.
Patients under 12 – We will allow parents to register for repeat prescription access for children under the age of 12 If a teenager aged between 12-16 requests a password, this will be at the discretion of a GP. Access will be removed when child reaches the age of 12 and they will need to apply in person themselves.