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The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS

In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book. 

In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers. 

We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted. 

For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.


9/10/2020 – Due to the latest rise in positive covid tests in Nottinghamshire we are now following guidance and closing our doors again. 


We will deal with your queries over the telephone – please call us. 

We can arrange for prescriptions to be sent straight to the pharmacy. 

This is to help keep you safe, and also keep our team safe.  We want to continue to advise and help you through this.

(If you are unsure if your appointment will go ahead - please call the surgery. We are still seeing patients for flu vaccinations - please come at your appointment time - as long as you are feeling well.)

We appreciate your support – thank you.


Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 0115 9525320 or visit our website – our opening hours are

Monday-Friday 8am-6.30pm.    You can also call NHS 111.

Please do not come to the surgery unless you have an appointment.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.


**7/9/2020-FLU VACCINES**

We are now taking bookings and commencing our flu clinics. If you are aged 65 and over - please call us ASAP as we are hoping to vaccinate you in September.

If you are 64 and under and in an 'at risk' group - we will be vaccinating you in October.

Children (Ages2-3)- we have sent a text to all parents of children eligible. Please call us asap to book in if you do not yet have an appt.

Adults aged 50-64 (and not at risk) - will not be vaccinated until November/December, and only if there is sufficient vaccines available.


**Important Notice - 25/8/2020**

We are receiving a number of 'clinical queries' via our general surgery email.  This is not an appropriate way of asking for advice from a GP. It is not an account that is monitored all of the time and therefore may delay you receiving the advice required.

If you need advice - please telephone the surgery during normal opening hours, or ring 111 if we are closed. Thank you.


**Update 23/7/2020**

For the foreseeable future we have been advised by NHS England to continue with our current appointment system in place.  This means most GP appointments are via a telephone call first and then the GP will invite you in - if they think it is necessary to see you. Please call reception to book a phone call with the GP - you are unable to book your own appointments at the moment.   Thank you 


** Update 11/6/2020**

Please can we remind all patients, when attending the surgery, you now need to wear a 'face covering' as advised in the latest government guidance.  (We cannot provide you with a face mask when you arrive).  Also please be aware our patient toilet is now CLOSED, due to the outbreak, because of infection control.


Are you feeling anxious, stressed or suffering from low mood? 

Let's Talk Wellbeing can offer you an assessment appointment within

2 weeks, just call 0300 300 2200 or you can refer online at:-


**Update 27/4/2020**

We are still open! We are just working 'differently'.  If you have a problem, query, or need to speak to a Doctor - please phone us.

We are here to help you.



Whilst there is the risk of the spread of coronavirus, latest guidance is to suspend the booking of online appointments - WITH IMMEDIATE EFFECT. 

Also from Monday 16th March 2020 we are offering telephone appointments only with a GP.  This is to reduce the risk to both staff and patients by reducing footfall within the surgery.

 Thank you for your consideration during this difficult time.

West Oak Surgery

The doctors and staff at West Oak Surgery Mapperley are proud to offer the highest standard of patient-centred healthcare.  

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Also contraception services including implants and coil insertion and removal.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on our website. Please have a look around and do send us some feedback if you like.

How to book an appointment with the Doctor.. (this info is not currently applicable due to covid)

Our current booking system has a small percentage of appointments with the Doctor which are available to book online from 7.00am onwards and the other appointments  will be released at 8.00am. 

This is following feedback from our patients that are, for instance, working or getting children ready, etc and are unable to contact us at 8.00am.  We will monitor this to see how it works and appreciate any further feedback. If you are not registered for online booking then please call in the surgery with photo ID.

The majority of Doctors appointments are now available to 'book on the day.' There are routine, urgent and also telephone appointments with the GP. This should help to ensure you can be seen if you are unwell.  Please note that the receptionist will ask for a brief outline of the problem and this is to make sure we can direct you to the best person to deal with the problem. This may be a Doctor or it could be the Nurse or even your local pharmacy?

There are a limited amount of routine appointments to book in advance.

How to book: Telephone the surgery at 8am. Why not sign up for online access so you can book your own appointment online from 7am/8am on the day, or if you live nearby - you could come in to the surgery at 8am and book to come back and see the GP later.


(Site updated 18/12/2020)
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