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***17/5/21 - If you have called us today and 'left a message' on the phone, please be aware that we have no access to this and cannot hear your message.  It is a fault on the phone - which is now corrected. Please call us back if you need to speak to us.***

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17/5/21 - Latest covid vaccination information.

People aged 38 and 39 are now being called forward for their vaccination. Anyone eligible can book by calling 119 or visiting the national booking service. Please do encourage any patients who you know are eligible to book in as soon as possible.  Locally, we have now nearly vaccinated 800,000 people so we continue to make excellent progress.

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17/5/21 - Moving forward.

• General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.

• Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

• Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

• Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.

• General practice continues to offer care based on clinical need.

• General practice continues to offer cervical smears and childhood immunisations.

Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friends health and care needs.

• Visit the local pharmacy for clinical advice on minor health concerns 

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Are you feeling anxious, stressed or suffering from low mood? 

Let's Talk Wellbeing can offer you an assessment appointment within

2 weeks, just call 0300 300 2200 or you can refer online at:-  https://www.nottinghamshirehealthcare.nhs.uk/letstalkwellbeing

West Oak Surgery

The doctors and staff at West Oak Surgery Mapperley are proud to offer the highest standard of patient-centred healthcare.  

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Also contraception services including implants and coil insertion and removal.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on our website. Please have a look around and do send us some feedback if you like.

How to book an appointment with the Doctor..

(this info is not currently applicable due to covid)

Our current booking system has a small percentage of appointments with the Doctor which are available to book online from 7.00am onwards and the other appointments  will be released at 8.00am. 

This is following feedback from our patients that are, for instance, working or getting children ready, etc and are unable to contact us at 8.00am.  We will monitor this to see how it works and appreciate any further feedback. If you are not registered for online booking then please call in the surgery with photo ID.

The majority of Doctors appointments are now available to 'book on the day.' There are routine, urgent and also telephone appointments with the GP. This should help to ensure you can be seen if you are unwell.  Please note that the receptionist will ask for a brief outline of the problem and this is to make sure we can direct you to the best person to deal with the problem. This may be a Doctor or it could be the Nurse or even your local pharmacy?

There are a limited amount of routine appointments to book in advance.

How to book: Telephone the surgery at 8am. Why not sign up for online access so you can book your own appointment online from 7am/8am on the day, or if you live nearby - you could come in to the surgery at 8am and book to come back and see the GP later.

 


(Site updated 17/05/2021)
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